The implementation and AI operations.
- Conversation and workflow design
- Knowledge and business rules
- Integrations, routing, and escalation logic
- Testing, launch, and ongoing refinement
HOW IT WORKS
You run your business. We handle the AI.
ATC learns how your business works, builds the right Addie workflows, connects the systems they need, tests the experience, and continues managing it after launch.
Arizona-based. Serving businesses nationwide.
THE ATC APPROACH
You shouldn’t need an AI team to use AI well.
ATC handles the technical work behind Addie. Your team brings the business knowledge that makes the workflow useful.
The knowledge of how your business should work.
- How your team handles calls and requests today
- The actions Addie should be allowed to take
- Your routing, escalation, and approval rules
- Access to approved systems plus testing feedback
Your business knowledge stays with you. The AI implementation and management stay with us.
MANAGED SERVICE LIFECYCLE
From first conversation to a managed production agent.
The path stays consistent. The workflow depth, integrations, and testing are shaped around your business.
Discover
We learn how calls and requests move through your business.
- Call reasons and demand patterns
- Existing workflows and systems
- Routing and escalation points
OUTCOMEDefined scope and workflow map.Design
We turn your operating process into an Addie workflow.
- Conversation and data capture
- Business rules and approved actions
- Transfers, fallbacks, and exceptions
OUTCOMEApproved conversation and workflow design.Build & Integrate
We connect the conversation to the work behind it.
- Scheduling, CRM, and service systems
- Approved payment and order workflows
- Custom APIs and internal tools where supported
OUTCOMEConfigured Addie deployment connected to approved systems.Test & Launch
We test realistic scenarios before callers depend on it.
- Common and unexpected requests
- Transfers, conflicts, and unavailable staff
- Integration failures and escalation paths
OUTCOMEReviewed workflow ready for production launch.- ONGOING
Manage & Improve
Launch is the beginning of the managed service.
- Knowledge and conversation updates
- Workflow, routing, and integration changes
- New business rules and operational needs
OUTCOMEAddie continues evolving with the business.
HUMAN HANDOFF
AI when it helps. People when they’re needed.
If a caller asks for a person, Addie follows the configured transfer path. If no one is available, Addie can capture the necessary context and pass it forward for follow-up so the caller does not have to start over.
START WITH THE FRICTION
Start with the work that costs your team the most time.
Addie can begin with a focused front-desk use case and expand as the business is ready.
ANSWER
Handle the front desk
- FAQs
- Call routing
- Basic intake
- 24/7 inbound coverage
ACT
Move the request forward
- Scheduling
- Lead qualification
- Orders or service requests
- Approved payment workflows
CONNECT
Work across systems
- CRM updates
- Workflow triggers
- Business-system write-back
- Custom integrations
The goal is not to automate everything. It is to remove friction that is costing your team time, capacity, and opportunity.
BEFORE LAUNCH
Scope sets the pace.
A focused receptionist deployment usually requires less design and testing than a multi-system Operations deployment. Timing depends on what Addie needs to do and what it needs to connect to.
Talk through your deploymentWorkflow depthIntegration complexitySystem accessTesting and approvals
FAQ
Questions before implementation starts.
Do I need technical staff to implement Addie?
No. ATC handles the technical implementation and ongoing management. We need the people who understand your workflows and the systems Addie will use.
Can Addie work with the systems we already use?
Often, yes. Feasibility depends on the system, available APIs or access methods, permissions, and the workflow you want Addie to complete.
Can we start small and expand later?
Yes. A deployment can begin with a focused workflow and expand as the business is ready.
What happens if Addie cannot complete something?
Addie follows the configured exception or escalation path, which can include a transfer, callback request, or context passed to your team for follow-up.
Does ATC continue managing Addie after launch?
Yes. Ongoing management is part of the ATC service model, including refinements as workflows, business information, and operational needs change.
NEXT STEP
Let’s map the first workflow Addie should take off your team’s plate.
Show us where calls or repetitive work are creating friction. We’ll help define what Addie should handle, what stays with your people, and what it takes to deploy it.