AddieConfigured workflowStore associates pulled away from customers to answer routine calls
RETAIL OPERATIONS
AI Phone Agents for Retail
Addie can answer retail calls 24/7, handle approved inventory and product questions, provide order or shipment updates, capture return and service requests, and route exceptions without pulling store associates away from customers in front of them.
Arizona-based. Serving businesses nationwide.
WHERE CALLS CREATE FRICTION
Every unanswered call needs a path forward.
Retail phone calls frequently ask for information that is already in inventory, ecommerce, order, shipping, or store systems. The challenge is resolving the routine request without taking associates off the floor or creating a dead-end phone tree.
Frequent order and inventory questions
Returns and service requests that need structured intake
Customers expect quick answers across phone and messaging channels
ONE OPERATION. MULTIPLE CALL PATHS.
Inventory availability, orders, returns, and store or location routing need different next steps.
Addie can identify the call type, use approved data sources, complete supported actions, and preserve a fast human path for policy exceptions or customer situations that need judgment.
Inventory & product questions
Check approved inventory or product sources and provide only the availability or product information the system supports.
CONFIGURED RESULTCustomers get useful stock or product answers without pulling associates off the floor.
Order & shipping updates
Verify approved order details, retrieve permitted status, and offer configured next steps such as a tracking link.
CONFIGURED RESULTRoutine order-status calls can be resolved in one interaction.
Returns & service intake
Collect approved return details, explain configured policy language, and route exceptions to a person.
CONFIGURED RESULTCustomer-service teams receive a structured request instead of a partial voicemail.
Store & location routing
Answer approved hours, pickup, policy, and routine questions, identify the correct store or department, and keep transfer available.
CONFIGURED RESULTCommon questions and location-specific calls reach the right path without repeatedly interrupting associates.
WHAT ADDIE CAN HANDLE
Give routine calls a configured next step.
Inventory questions
Check approved inventory sources and give callers current availability information.
Order updates
Provide order and shipment status and send links by SMS.
Returns intake
Collect return details, explain approved policies, and route exceptions.
Store support
Answer hours, location, policy, and common product questions without interrupting associates.
MAP YOUR WORKFLOW
See where Addie fits in your retail operation.
We’ll map your highest-friction calls, connected systems, and handoff rules to identify a practical starting point.
EXAMPLE WORKFLOW
From inventory question to an approved availability answer.
A routine “Do you have this?” call can move through item identification, approved inventory access, response, and escalation without promising stock the system cannot confirm.
Illustrative example. Actual actions depend on the systems, permissions, integrations, and workflow approved for each deployment.
Identify the item and location
Addie gathers the approved product, size, model, SKU, store, or other details needed for the lookup.
Check the approved inventory source
When the connected inventory or ecommerce system supports it, Addie retrieves the permitted availability information.
Explain what the system shows
Addie communicates the configured availability language and any approved caveat about inventory changing or requiring store confirmation.
Offer the configured next step
Depending on scope, Addie can provide store details, capture the request, send approved information by SMS, or route the caller.
Escalate exceptions
Policy questions, high-value situations, uncertain inventory, or callers who ask for a person follow the configured human path.
HUMAN HANDOFF
AI when it helps. People when they’re needed.
If a caller asks for a person, Addie follows the configured transfer path. If that person is unavailable, Addie captures the minimum useful context for callback or follow-up so the caller does not have to start over.
BEFORE DEPLOYMENT
What ATC maps before a retail deployment.
Retail automation depends on store structure, inventory and order data, policy language, messaging, permissions, and the customer-service boundaries that determine when Addie should act versus involve a person.
See how ATC builds, launches, and manages AddieStores & call types
Which locations, departments, hours, pickup flows, service desks, and customer-service call types are in scope?
Inventory & product data
Which sources are approved for availability or product information and what caveats should Addie use when data can change quickly?
Order & shipping access
What verification is required and which order, pickup, shipment, or tracking fields may Addie communicate?
Returns & policy language
Which return, exchange, warranty, or service policies can Addie explain and which exceptions must go to staff?
SMS & follow-up
Which tracking links, confirmations, store details, or other approved messages can be sent after the call?
Human escalation
Which calls should go to a store associate, manager, customer-service team, or other configured person immediately?
CONNECTED SYSTEMS
Retail calls can connect inventory availability, ecommerce, POS, order status, shipping, and store routing.
Addie can use supported integrations and approved access methods to retrieve selected inventory or order information, apply store and location routing, and complete approved messaging or follow-up actions. The exact actions depend on system capability, permissions, and the retailer’s operating rules.
CALLERADDIE
Inventory / availabilityEcommercePOSOrder / shippingStore / location routingSMS
HUMAN PATHStore / customer-service team
Q&A
Questions about Addie for retail.
Can Addie check whether an item is in stock?
Potentially. When the connected inventory or ecommerce system exposes approved availability information, Addie can look up the configured item and location details and communicate what the system shows.
Can Addie provide order and shipping updates?
Yes, when the connected order or shipping system supports the required access. Addie can verify approved identifiers, provide permitted status information, and send configured tracking or follow-up information by SMS when supported.
Can Addie handle returns?
Addie can collect structured return details, explain approved policy language, and route or create the configured next step. Policy exceptions or decisions that require staff judgment can be transferred to a person.
Can Addie answer questions for more than one store location?
Yes. Addie can apply configured location, hours, department, inventory, routing, and other business rules across multiple stores when the deployment and connected systems support it.
Can Addie answer retail calls 24/7?
Yes. Addie can answer inbound calls 24/7. Inventory, order, shipping, messaging, or other connected actions can still depend on system availability and the permissions approved for the deployment.
What happens if a customer asks for a store associate or manager?
Addie immediately follows the configured transfer path. If the right person is unavailable, Addie can capture the minimum useful context and create the approved callback or follow-up request.
SEE WHERE ADDIE FITS
Map the calls that should stop becoming interruptions.
Show us how calls move through your operation. We’ll map what Addie can handle, what systems need to connect, and where people should stay involved.