AddieFront-desk staff cannot always answer while helping patients
HEALTHCARE PRACTICE OPERATIONS
AI phone agents for healthcare practices that keep patient care and the phone moving.
When your team is with a patient, Addie can keep inbound calls moving—handling routine administrative work, supporting approved scheduling, and bringing in a person when needed.
Arizona-based. Serving businesses nationwide.
WHERE CALLS CREATE FRICTION
Every unanswered call needs a path forward.
Your team should not have to choose between the patient in front of them and the patient calling in. Missed calls and delayed callbacks can cost the practice opportunities while staff are focused on care.
Prospective-patient calls can become missed opportunities when callbacks happen later
Scheduling and routine administrative calls repeatedly interrupt the practice team
Busy and after-hours periods create delayed callbacks and inconsistent routing
ONE OPERATION. MULTIPLE CALL PATHS.
Match each call to the right practice workflow.
The caller's situation determines the path. Addie follows the configured administrative workflow while clinical judgment stays with the practice.
A new patient is ready to book
Answer approved practice questions, collect the minimum useful administrative details, and move the caller toward the configured scheduling or staff-follow-up path.
CONFIGURED RESULTThe caller gets a clear next step while the front desk stays focused on patients in the practice.
An existing patient needs an appointment change
Identify the supported visit type, check configured availability, and create or update the appointment when the connected workflow permits it.
CONFIGURED RESULTRoutine schedule changes can move forward without a callback loop.
A caller has an administrative question
Use approved practice information for hours, locations, preparation instructions, office processes, or other configured non-clinical questions.
CONFIGURED RESULTRoutine questions are answered without pulling staff away from care.
The practice is busy or closed
Keep inbound calls covered, capture approved context, and follow the practice-defined transfer, callback, or urgent administrative route.
CONFIGURED RESULTCalls have a defined path beyond front-desk capacity without treating Addie as an emergency or life-safety service.
WHAT ADDIE CAN HANDLE
Give routine calls a configured next step.
Schedule approved appointments
Book or reschedule supported appointment types when the connected scheduling workflow, permissions, and availability allow it.
Answer routine practice questions
Handle configured questions about hours, locations, preparation instructions, office processes, and approved insurance or administrative information.
Capture & route requests
Collect the minimum useful administrative context for messages, refill requests, intake, or follow-up and send it through the practice-defined workflow without clinical judgment.
Bring in a person
Immediately follow the configured transfer path when a caller requests staff, preserving useful context if the person is unavailable.
MAP YOUR WORKFLOW
See where Addie fits in your healthcare practice operation.
We’ll map your highest-friction calls, connected systems, and handoff rules to identify a practical starting point.
EXAMPLE WORKFLOW
From appointment request to a confirmed next step.
The practice controls what Addie may collect, which scheduling actions it may take, and where a person must step in.
Illustrative example. Actual actions depend on the systems, permissions, integrations, and workflow approved for each deployment.
Understand the appointment request
Addie identifies the supported appointment type and the scheduling context the practice has approved.
Collect required administrative details
Only the fields needed for the configured workflow are gathered; clinical questions stay with qualified staff.
Check configured availability
When supported, Addie checks the connected scheduling workflow for times that match the practice's rules.
Book or route the next step
Addie creates the supported appointment or brings in staff when the request requires human involvement.
Carry the context forward
The useful administrative details move with the workflow so staff do not have to reconstruct the call later.
HUMAN HANDOFF
AI when it helps. People when they’re needed.
If a caller asks for a person, Addie follows the configured transfer path. If that person is unavailable, Addie captures the minimum useful context for callback or follow-up so the caller does not have to start over.
BEFORE DEPLOYMENT
What ATC maps before a healthcare-practice deployment.
ATC maps the administrative workflow, HIPAA-compliant configuration, connected systems, approved data handling, human routes, and clinical boundaries before launch.
See how ATC builds, launches, and manages AddieHIPAA-compliant configuration
ATC scopes systems, data handling, access, and operating controls for the approved workflow. HIPAA-compliant deployment is available; this is not a claim of HIPAA certification.
Scheduling & practice systems
Which appointment types, locations, calendars, practice-management systems, permissions, and availability rules may Addie use or update?
Administrative intake boundaries
Which scheduling, intake, insurance-process, refill-request, and other administrative details may Addie collect, and what must stay with staff?
Clinical boundaries
Diagnosis, medical advice, treatment recommendations, prescribing, clinical decision-making, and emergency or life-safety services remain outside Addie's role.
Transfers & urgent routing
Who receives direct transfer requests, urgent administrative calls, after-hours messages, and requests outside the automated workflow?
Failure & fallback paths
What happens when a connected system is unavailable, a caller cannot be verified, or an action falls outside Addie's approved permissions?
CONNECTED SYSTEMS
One patient call can touch scheduling, practice-management, intake, routing, and notification systems.
ATC connects only the approved parts of the workflow. Administrative read/write actions depend on available access, permissions, and integration paths; clinical judgment and emergency care remain outside Addie's role.
CALLERADDIE
Practice managementScheduling / calendarPatient intakePhone routingCRM / lead managementSMS / notifications
HUMAN PATHFront desk / clinical team
Q&A
Questions about Addie for healthcare practices.
Can Addie be deployed for HIPAA-compliant healthcare workflows?
Yes. ATC can deploy and manage Addie in a HIPAA-compliant configuration for appropriate administrative and patient-facing workflows. The systems, permissions, data handling, and workflow scope are reviewed for each healthcare deployment. This is not a claim of HIPAA certification.
Can Addie schedule or reschedule patient appointments?
Yes, when the connected scheduling or practice-management workflow supports the required access. Addie can offer configured availability and create or update supported appointments.
Can Addie handle new-patient intake?
Yes, within the administrative intake scope approved by the practice. Addie can collect the minimum useful information needed for the configured workflow while clinical questions stay with qualified staff.
Can Addie answer insurance or office-process questions?
Addie can answer practice-approved administrative or process questions when that information is configured for the workflow. Questions outside that scope are routed to the appropriate person or organization.
Can Addie handle prescription or refill requests?
Addie can collect and route an approved refill or prescription request. Prescribing, medication changes, approval, denial, and other medical judgment remain with qualified clinical staff.
Does Addie provide medical advice or make clinical decisions?
No. Healthcare deployments are for administrative phone workflows. Addie does not diagnose, give medical advice, recommend treatment, prescribe, or make clinical decisions.
What happens if a caller has an emergency or asks for a person?
Addie is not an emergency or life-safety service. Emergency situations follow the appropriate emergency-services path. If a caller asks for a person, Addie immediately follows the configured human-transfer path and can preserve the minimum useful administrative context if that person is unavailable.
Can Addie answer healthcare-practice calls 24/7?
Yes. Addie can answer inbound calls 24/7. Scheduling, updates, lookups, notifications, and other connected actions can still depend on system availability, permissions, and the approved workflow.
SEE WHERE ADDIE FITS
Map the calls that should stop becoming interruptions.
Show us how calls move through your operation. We’ll map what Addie can handle, what systems need to connect, and where people should stay involved.