AddieConfigured workflowMaintenance calls interrupt leasing and property-management work
PROPERTY OPERATIONS
AI Phone Agents for Property Management
Addie can answer resident, tenant, and prospect calls 24/7, capture structured maintenance and work-order intake, support leasing inquiries and tour scheduling, provide approved status updates, and route after-hours or urgent issues through the property team’s configured process.
Arizona-based. Serving businesses nationwide.
WHERE CALLS CREATE FRICTION
Every unanswered call needs a path forward.
Property operations mix leasing, resident service, maintenance, vendors, and after-hours issues. A missed or poorly captured call can become a lost prospect, repeated tenant follow-up, or an incomplete maintenance request.
After-hours issues need structured triage
Tenants repeatedly call for status updates
Leasing inquiries are lost when the team cannot answer immediately
ONE OPERATION. MULTIPLE CALL PATHS.
Leasing, maintenance, resident service, and vendor calls need different operating rules.
Addie can identify the reason for the call, collect the right details, use approved property workflows, and involve a person according to urgency and business rules.
Maintenance intake
Collect property or unit, issue, urgency, access, and contact details before creating or routing the request.
CONFIGURED RESULTThe property team receives a structured request instead of a voicemail.
Leasing
Answer approved property questions, qualify prospects, and schedule supported tours or callbacks.
CONFIGURED RESULTLeasing inquiries can reach the calendar or team while the office is busy.
Resident updates
Provide approved request status when available or capture a contextual follow-up request.
CONFIGURED RESULTRoutine status calls create fewer interruptions for the property team.
Vendor & after-hours routing
Recognize configured vendor, maintenance, or urgent scenarios and follow the approved dispatch, notification, or transfer path.
CONFIGURED RESULTTime-sensitive calls reach the right person or on-call path with context.
WHAT ADDIE CAN HANDLE
Give routine calls a configured next step.
Maintenance intake
Collect property, unit, issue, urgency, access, and callback details and create or route a structured work-order request.
Leasing support
Answer approved property questions, qualify prospects, and support tour scheduling through the configured leasing workflow.
Resident updates
Look up approved work-order or service-request status when the connected PMS workflow supports it.
Vendor coordination
Trigger approved notifications and route maintenance context to internal teams, on-call contacts, or service partners.
MAP YOUR WORKFLOW
See where Addie fits in your property management operation.
We’ll map your highest-friction calls, connected systems, and handoff rules to identify a practical starting point.
EXAMPLE WORKFLOW
From maintenance call to structured work request.
A maintenance call can become a consistent intake record while preserving the property manager’s rules for urgency, access, routing, and human escalation.
Illustrative example. Actual actions depend on the systems, permissions, integrations, and workflow approved for each deployment.
Identify the property and resident
Addie confirms the configured property, unit or location, caller identity fields, and best callback information.
Understand the maintenance issue
Addie gathers the issue type, symptoms, timing, access considerations, and other approved intake details.
Apply the configured urgency rules
The workflow uses the property manager’s approved triage logic to determine the next routing or notification path; Addie does not invent an emergency policy.
Create or route the request
When the connected property or ticketing system supports it, Addie creates the approved service request or passes the structured intake to the right team.
Confirm the next step
The caller receives the approved next-step information, with a human transfer available whenever the workflow or caller requires it.
HUMAN HANDOFF
AI when it helps. People when they’re needed.
If a caller asks for a person, Addie follows the configured transfer path. If that person is unavailable, Addie captures the minimum useful context for callback or follow-up so the caller does not have to start over.
BEFORE DEPLOYMENT
What ATC maps before a property-management deployment.
Property-management automation depends on portfolio structure, resident and prospect workflows, maintenance rules, system access, hours, vendor processes, and the human paths that must stay available.
See how ATC builds, launches, and manages AddieProperties & portfolios
Which properties, communities, offices, or portfolios should Addie recognize and how should calls be routed among them?
Maintenance intake rules
What fields are required, what urgency categories exist, and what should happen when an issue crosses a configured threshold?
Leasing workflow
What information can Addie provide, which qualification fields are approved, and how are tours or callbacks scheduled?
Resident status access
Which approved work-order or request information can be read back to residents and under what verification rules?
Vendor & on-call paths
Which vendors, internal teams, or on-call contacts receive configured issue types and after-hours notifications?
Permissions & handoff
Which actions can Addie complete and where must a property manager, leasing professional, maintenance coordinator, or other person take over?
CONNECTED SYSTEMS
Property calls can connect PMS data, work orders, leasing, tour calendars, and resident communication.
ATC can scope supported workflows with property-management systems such as Yardi, AppFolio, and RealPage when the required access, permissions, APIs, or supported integration methods are available. Connected actions remain limited to the approved maintenance, leasing, resident-service, and routing workflow; these product references do not imply a vendor partnership or endorsement.
CALLERADDIE
PMS / Yardi / AppFolio / RealPageWork orders / ticketingLeasing / CRMCalendar / toursSMS / notifications
HUMAN PATHProperty / leasing team
Q&A
Questions about Addie for property management.
Can Addie create maintenance requests?
Yes, when the configured property-management or ticketing system supports the required access. Addie can collect approved maintenance details and create or route a structured request according to the property team’s workflow.
Can Addie decide whether a maintenance issue is an emergency?
Addie can apply the property manager’s configured triage and routing rules, but it should not invent emergency policy. ATC maps the approved criteria and human or on-call paths before launch.
Can Addie help with leasing calls and tour scheduling?
Yes. Addie can answer approved property questions, collect prospect details, qualify using approved fields, and schedule tours or callbacks when the connected calendar or leasing workflow supports it.
Can Addie provide tenants with work-order updates?
Potentially. If the connected system exposes approved status information and the deployment includes the required verification and permissions, Addie can provide configured updates or capture a follow-up request.
Can Addie answer property-management calls 24/7?
Yes. Addie can answer inbound calls 24/7. Connected actions and status lookups can still depend on the availability of the property-management, ticketing, calendar, messaging, or other systems involved.
Can Addie work with Yardi, AppFolio, or RealPage?
Yes, ATC can scope supported property-management workflows that work with systems such as Yardi, AppFolio, and RealPage when the required access, permissions, APIs, or supported integration methods are available. Product names identify systems ATC can work with; they do not imply a partnership or endorsement.
What happens when a resident asks for a person?
Addie immediately follows the configured transfer path. If the right person is unavailable, Addie can capture the minimum useful context and pass it forward for the approved callback or follow-up process.
SEE WHERE ADDIE FITS
Map the calls that should stop becoming interruptions.
Show us how calls move through your operation. We’ll map what Addie can handle, what systems need to connect, and where people should stay involved.