AddieConfigured workflowFront-of-house staff interrupted by routine calls during service
RESTAURANT OPERATIONS
AI Phone Agents for Restaurants
Addie can answer restaurant calls 24/7, absorb peak-hour and after-hours phone overflow, handle routine guest questions, support takeout and approved phone-ordering workflows, help with reservations and catering or private-event inquiries, and move the conversation into connected systems without pulling staff away from service.
Arizona-based. Serving businesses nationwide.
WHERE CALLS CREATE FRICTION
Every unanswered call needs a path forward.
Restaurant calls arrive when the front of house is busiest. Orders, reservations, event inquiries, hours, menu questions, and status calls all compete with guests who are already in the building.
Missed calls during rush periods
Repeated questions about hours, menus, events, and order status
Phone orders and inquiries that require information from multiple systems
ONE OPERATION. MULTIPLE CALL PATHS.
Orders, reservations, events, and guest questions should not share one generic call flow.
The right next step depends on what the guest needs, which system holds the answer, whether money is involved, and when a person should take over.
Phone orders
Capture approved items and modifiers, confirm the order, and move it into the configured POS or ordering flow. Provider-managed payment can be included when approved.
CONFIGURED RESULTPhone orders can move forward without pulling staff off the floor.
Reservations
Answer common questions, check approved availability, create or update supported reservations, and transfer exceptions.
CONFIGURED RESULTGuests get a clear next step while staff stay focused on service.
Events & catering
Collect date, party size, timing, contact details, and approved event fields before routing the inquiry.
CONFIGURED RESULTThe events team receives a structured inquiry, not an incomplete voicemail.
Guest service
Handle hours, directions, menu questions, order status, and approved routine requests with a human path always available.
CONFIGURED RESULTRoutine questions get resolved while exceptions reach staff with context.
WHAT ADDIE CAN HANDLE
Give routine calls a configured next step.
Take orders
Capture phone-order details, confirm items and modifiers, move approved orders into the connected POS workflow, and use provider-managed payment when scoped.
Reservations & events
Support reservation-system workflows, collect catering or private-event details, check approved availability, and route complex requests to staff.
Answer guest questions
Handle hours, policies, product questions, availability, and other routine inquiries.
Escalate when needed
Transfer a caller immediately when they request a person and carry context into the handoff.
MAP YOUR WORKFLOW
See where Addie fits in your restaurants operation.
We’ll map your highest-friction calls, connected systems, and handoff rules to identify a practical starting point.
EXAMPLE WORKFLOW
From takeout call to confirmed order path.
A routine takeout request can move from conversation to the configured ordering workflow while keeping payment and human handoff inside approved boundaries.
Illustrative example. Actual actions depend on the systems, permissions, integrations, and workflow approved for each deployment.
Understand the order
Addie identifies that the caller wants takeout and gathers the items, quantities, modifiers, and pickup details the restaurant has approved.
Confirm the request
Addie repeats the key order details and resolves configured questions before anything is submitted.
Move into the order workflow
When the connected ordering or POS process supports it, Addie submits the approved order details to the configured system.
Handle payment safely
If payment is part of the deployment, Addie uses the restaurant’s connected payment-provider workflow rather than storing raw card or CVV data.
Confirm or hand off
Addie provides the approved confirmation or immediately follows the configured transfer path if the guest asks for a person or the request needs staff judgment.
HUMAN HANDOFF
AI when it helps. People when they’re needed.
If a caller asks for a person, Addie follows the configured transfer path. If that person is unavailable, Addie captures the minimum useful context for callback or follow-up so the caller does not have to start over.
BEFORE DEPLOYMENT
What ATC maps before a restaurant deployment.
The strongest restaurant agent is built around the actual service model, menus, ordering rules, reservation process, event workflow, system access, and escalation paths—not a generic restaurant script.
See how ATC builds, launches, and manages AddieCall types & hours
Which calls should Addie answer during open, rush, after-hours, and special-event periods?
Menus & approved knowledge
What menu, policy, allergy-disclaimer, location, event, and guest-service information is Addie allowed to provide?
Ordering workflow
Which order types are in scope, what modifiers or limits apply, and what connected system receives the result?
Reservations & events
Which reservation, waitlist, event, or catering actions can Addie perform and which require staff review?
Payments & permissions
If payment is in scope, which provider-managed flow is approved and where must a person remain involved?
Human routing
Who receives managers, complex guest issues, large events, exceptions, and callers who simply ask for a person?
CONNECTED SYSTEMS
Restaurant calls can connect POS, reservation, payment, event, and guest-communication systems.
ATC can scope supported workflows with POS systems such as Toast, Square, Lightspeed, TouchBistro, and Clover, plus reservation systems such as OpenTable and Resy, when the required access, permissions, APIs, or supported integration methods are available. Connected actions stay inside the restaurant’s approved workflow; these product references do not imply a vendor partnership or endorsement.
CALLERADDIE
POS systemsReservation systemsPaymentsCalendar / eventsSMSCRM
HUMAN PATHRestaurant team
Q&A
Questions about Addie for restaurants.
Can Addie take restaurant orders by phone?
Yes, when the restaurant’s configured ordering workflow and connected systems support the required actions. Addie can collect approved order details, confirm the request, and move it into the configured order process.
Can Addie handle payments for restaurant orders?
Potentially. When payment is approved for the deployment, Addie uses the business’s connected payment-provider workflow. ATC does not design the phone agent to store raw card or CVV data.
Can Addie help with reservations and private events?
Yes. Addie can answer approved reservation questions, check configured availability where supported, create or update approved bookings, collect event details, and route complex requests to staff.
What happens if a guest asks for a manager or employee?
Addie immediately follows the configured transfer path. If the right person is unavailable, Addie can capture the minimum useful context and create the approved callback or follow-up request.
Can Addie answer restaurant calls 24/7?
Yes. Addie can answer inbound restaurant calls 24/7. Actions that depend on a POS, reservation system, payment provider, calendar, or another connected system can still depend on that system and the approved workflow being available.
Can Addie work with Toast, Square, Lightspeed, TouchBistro, Clover, OpenTable, or Resy?
Yes. ATC can scope supported restaurant workflows that work with POS systems such as Toast, Square, Lightspeed, TouchBistro, and Clover, plus reservation systems such as OpenTable and Resy, when the required access, permissions, APIs, or supported integration methods are available. Product names identify systems ATC can work with; they do not imply a partnership or endorsement.
SEE WHERE ADDIE FITS
Map the calls that should stop becoming interruptions.
Show us how calls move through your operation. We’ll map what Addie can handle, what systems need to connect, and where people should stay involved.